Policies

General Policies:

Please allow for approximately 10-14 days delivery time from the day your order is placed.

Shipping Policies:

We offer the following shipping methods and delivery times:
Standard: Ground Service or Freight Truck


Shipping Charges:

Shipping charges range from Free to 10% of the item price (depending on the item). Please click the order button to see the exact shipping charges per item.

**FOR SHIPPING OUTSIDE THE UNITED STATES, OR SHIPPING TO HAWAII, PUERTO RICO, ALASKA PLEASE CALL FOR DETAILS (OUR SHIPPING PROMOTIONS DO NOT APPLY TO THESE LOCATIONS)** Also note: if an order is shipped outside of the USA, you are responsible for any duties, customs, taxes, etc.


Taxes:

We collect state sales tax when the shipping address is in one of the following states:

NJ TAX RATE 6.625%

CA TAX RATE 7.5% -10%



Please note that we accept American Express, Discover, Mastercard, Visa.


Policies:

As described here, enclosed are the terms of service and policies.


1. SERVICE:

By purchasing any item from us, you agree to the following terms and conditions and any product policies, guidelines or amendments. Due to things like changes to the law or changes to functionality offered by factory, we may need to change these Terms of Service or our product policies from time to time.

In order to buy certain items, you are required to provide current, accurate identification, contact, and other information as part of the ordering process. Your "ORDER NUMBER" is a special account that will facilitate your service us. You agree to immediately notify us of any change in ordered items or any change in communication address or contact numbers. We cannot and will not be liable for any loss of items which is shipped to wrong address provided by you.

There may be certain services that are optional. If you choose to use such services, then you may be required to agree to separate terms that are specific to those features.


2. BROKEN / MISSING MERCHANDISE:

We strive to have every item arrive in good order , however sometimes it is beyond control and do apologize for this if you received any merchandise broken. We promise to replace the broken parts for shipped merchandise at no cost, We will accept to ship replacement only once at no cost, so we request to open and check every item that is broken and let us know what are parts broken. Damage or missing items must be reported within 30 days of receipt. You agree that you will inspect each and every parts of the merchandise into shipped boxes and if any parts is broken will let us know within 30 days after the date of shipment to ship the replacement parts. Parts will be sent by regular ground service, we are not responsible to send by any air or expedited services. Please note, bulbs are not included.


3. BACK ORDER / DISCONTINUED:

Your order will be received within 7-10 days (or sooner) from the time your order is placed- unless if the ordered items are Back order. If your ordered items are discontinued, We will inform you via email to your email address, and your order will be canceled instantly without charging your credit card upon request.

Although we will try to ship all of the items in your order in the same package, in order to provide you faster service, you may receive more than one package. This will not affect your shipping charges in any way.


4. CANCELLATION / CHANGES:

Your order will be received within 7-10 days (or sooner) from the time your order is placed unless the items are on back-order or discontinued. If you ever want to cancel or change your order due to any reason, you must cancel or change your order 24 hours before the item gets shipped. All changes or cancellations must be done in writing by email or phone. A cancellation number must be issued in order to confirm a cancellation has been done. Again, please note an order must be cancelled or changed 24 hours prior to shipment, once an order has shipped it can not be cancelled or changed and our return policies would then apply.


5.RETURNING ITEM:

If so ever you want to return the whole merchandise after you received, there will be separate return policy applies, you agree that:

You will send back fully insured and will be responsible to file claim if the item arrives back further damaged.

You are responsible for paying the shipping back of the item and email us the tracking # after you ship back the item.

If the item is wrong or broken and you do not a want replacement- it will still be considered buyers remorse and return shipping will still apply.

The return process must be initiated within 30 days from the day of receipt of the order.

Please see below for complete return policies


6. CUSTOM ORDERS:

Custom orders are defined as orders for items that are made to a customer's specification, or items that are special ordered, i.e. items that are not in stock. Delivery time for a custom order can take up to 6 months and can not be cancelled. If an order passes the 6 month time frame, only then are you will be given the option to cancel. Please note there are no returns on custom orders. Also note a custom order, once confirmed can not be changed at any time.


7. LIMITATION OF LIABILITY:

You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, or special charges you pay to your local electrican or any other fees or third party costs related to the purchase. For any issues that may arise we reserve the right to send the case for arbitration for settlement and resolution.
We make no warranty, either express or implied with respect to any product, and specifically disclaim all other warranties, including, without limitation, warranties for merchantability, non-infringement and fitness for any particular purpose with regard to any and all items sold.

 8. NO THIRD PARTY BENEFICIARIES:

You agree that, except as otherwise expressly provided in this Terms of Service, there shall be no third party beneficiaries to the Terms of Service.


 9. NOTICE:

You agree that we may provide you with notices, updates of orders, including those regarding changes to the Terms of Service, by email.


Return Policies:

We guarantee our items will arrive to you in good working order. We professionally pack all of our items and ship everything fully insured. If an item arrives to you damaged we will replace that item or the damage part at no additional charge. If you receive something damaged please call us so we can replace the part or the item if necessary. Damage must be noted at arrival and reported to us within 30 days of receipt. If you decide you want to return an item for any reason please call us to get the authorization to do so. The return process must be initiated within 30 days from the day of receipt of the order. Once given the return authorization you will be required to pack the item in the original packing and send back fully insured and with a tracking number. Please note you will be responsible for the condition of the item upon its return, if the item arrives back to us damaged you will need to file a damage claim with the carrier you shipped the item with. Refunds will only be given for items returned in good order and complete. Please also note as mentioned above if an item arrives damaged we will send the replacement parts at no charge. Please note, due to the fact that many of the items offered on our website feature hand applied or organic finishes and a variety of other factors like computer screen settings, etc - colors and finishes may vary. The aforementioned return policy will still apply for a return for these reasons. Please note, the recommendation of the sales person is just a recommendation. The final decision needs to be made by the customer and the return policies will still apply in cases of sales person recommendations. Please note: every individual has different expectations and opinions of quality and color, however please note that all of our policies still apply in all cases. Please note all returns must be sent back in the original boxes and in re-sellable condition. If an item is was used, it may not be returned. An inspection will be made for all returns prior to the refund approval. Refunds may take up to 2 weeks to process pending the inspection and approval of the return.


Misprints:

We make every effort to make sure everything on our site is 100% accurate and mistakes will be fixed when found. We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed.


Assembly:

Assembly required.


Privacy Policies:

Gallery Home Living Privacy Policy

Last Updated: February 19, 2019

This Privacy Policy from Gallery Home Living describes in greater detail the privacy practices of how Gallery Home Living and its corporate affiliates, meaning companies related by common ownership or control (“us,” “we,” “our”) responsible for collecting and maintaining certain information collected about you.

If you have questions or complaints regarding our Privacy Policy or practices, please contact us as detailed under the How to Contact Us heading below.

We take the privacy of our Customers very seriously. We never share the information of our Customers’ customers under any circumstances, unless it is required to complete the transaction contracted with our Customer. 

  1. WHEN THIS PRIVACY POLICY APPLIES.
    This Policy applies to our sites, products, and services (collectively, “Services”) that link to this Policy or through 3rd party retailers. Gallery Home Living is the controller of all Personal Information subject to this Policy for our Services. If a Service you use links to this Privacy Policy or our company, this Policy applies to you.
  2. WHAT WE DO WITH YOUR INFORMATION.
    We want to be clear about what information we collect and how we use it to deliver our Services to you, operate our business, and make our Services work better for you. This Privacy Policy describes how we collect, use, share and secure the information that you provide which can be used to identify you and that is shared with us (“Personal Information”). It also describes your choices regarding use, access and correction of your Personal Information. We do not sell or share your Personal Information with third parties for their own commercial uses of any kind.
    1. Types of Information We Collect. In connection with access to our Services, we may collect Personal Information, such as your name, shipping/billing address, email address, phone number. We collect or otherwise receive information when you purchase or otherwise use a Service, call us for support, or give us feedback. We may also obtain information from other companies or third parties, such as when you purchase through a third party account or service that Gallery Lighting fulfills orders for.
      We may automatically collect certain usage information when you access our Services (“Usage Data”), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, we may collect IP addresses to track and aggregate retained in pseudonym form (replacing any directly identifying characteristics of personal information), to monitor the locations from which users navigate to our Services from our website. We may also collect IP addresses from users when they log into the Services as part of our log-in and security features.
    2. How We Use Your Information. We may use your information, including your Personal Information, for the following purposes:
      Order Fulfillment. We may use your name, address, phone number, billing information, and email address to fulfill orders either purchased directly on our website or via a third party website that were associated with. To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.
      Customer Service and Technical Support. We may use your name, address, phone number, email address, how you interact with our Services to resolve questions you may have about our Services and to follow up with you about your experience. We also offer various Internet chat services, for example, to speak with a Gallery Home Living customer support representative. Internet Chat transmissions are encrypted but you should not supply more Personal Information than is required to address your specific issue. A transcript of the session may be retained to resolve questions or issues related to our Services.

      Feedback. We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.
    3. How We Share Your Personal Information. We may need to share your Personal Information with others to fulfill orders.
      United Parcel Service (UPS). Our uses for the data include informing you about the status of your mail and packages through options like UPS Tracking, fraud detection and aggregating the data to help UPS and us provide you better service. Information collected on behalf of UPS is used for the fulfillment of orders and is not used for other purposes.
      For more information regarding other specific carrier privacy policies, please see:
  1. Data Retention. In accordance with and as permitted by our online retailers policies, we only hold personal information long enough to fulfill orders. We have a strict policy, in which all personal information will be deleted permanently beyond 21 days. Information is stored on an encrypted offline drive and is not accessible by internet. Personal information that is contained is logged daily which includes records of hardware used and personal access rights of employees.
  2. Your Access Rights. Upon request and as required by applicable law, you may contact Gallery Home Living to confirm whether we maintain, or process on behalf of a third party, and of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. Where you have determined that the Personal Information we have collected about you is inaccurate or processed in violation of applicable law, you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to servicedesk1000@gmail.com or phone number provided under “How to Contact Us.”.Note that we might request a photo of government ID before providing Personal Information.

 

    1. SECURITY OF YOUR INFORMATION. Keeping your Information safe is important to us. You can find out more about keeping your personal information safe while online from the U.S. government here. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect.
      For example, we:
      1. Consistently work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
      2. Comply with applicable laws and security standards.
      3. Securely transmit your sensitive Personal Information.
      4. Train our staff and require them to safeguard your data. Limit the staff with access to your Personal Information and log access to such information.
      5. Transmit, store, protect, and access all personal information in compliance with our online retailers such as: Amazon , Ebay etc. Using encryption and industry standard protection. 

    2. HOW TO CONTACT US. If you have questions or comments about this Privacy Policy, please contact us. We want your feedback and comments.
      1. Via Email. If you have questions or complaints regarding our Privacy Policy or practices, please contact us by email at servicedesk1000@gmail.com.
      2. Via Phone.  If you have questions or complaints regarding our Privacy Policy or practices, please contact us by phone 800-307-1150.
    1. CHANGES TO OUR PRIVACY POLICY. From time to time we may change or update our Privacy Policy. We reserve the right to make changes or updates at any time. More information about how we will notify you is below.
      If we make material changes to the way we process your Personal Information, we will fully delete all Personal Information and only new customers will be subject to changes if they agree to our privacy policy.            
    2. COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION. We do not knowingly collect information from minors.
      Gallery Home Living Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors. Our online retailers safeguard the use of their services and the ability to make purchases in such avenues. 
    3. YOUR CALIFORNIA PRIVACY RIGHTS.
      We do not share your Personal Information with third parties for their marketing purposes. For more in depth of our policies, please see section ”DATA RETENTION AND YOUR ACCESS RIGHTS”.

     

    For any further questions or inquiries - feel free to call us

    800-981-1250

    Mon Through Friday 9am to 7pm EST